Contact Junglee Rummy

Contact Junglee Rummy, reach our support team for help with login, registration, deposits, withdrawals, bonuses, and any account questions you have.

Reach us

Have a question about your Junglee Rummy account, a game dispute, or a payment issue? Get in touch with our support team through either of these channels:

  • Email: Write to us at [email protected]. Include your registered mobile number, Player ID, and a brief description of the problem. For payment queries, deposits or withdrawals made via PhonePe, GPay, BHIM, or net banking, attaching a transaction screenshot helps us resolve your issue faster. Expect a reply within 24 hours, any day of the week.
  • In-app chat: Tap the chat icon inside the Junglee Rummy app for the quickest response. Automated help is available any time; live agents are on hand during support hours.

Office hours

Our support team is available every day of the week across two service tiers:

  • Automated in-app chat: Available 24 hours a day, 7 days a week. Get instant answers to common questions about game rules, bonus offers, table types, or account settings, no waiting required.
  • Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST. Best for complex issues such as a failed withdrawal to your PhonePe or GPay account, a bonus not credited, or a disputed game result.
  • Email support: Write to [email protected]. Replies are sent within 24 hours. Emails received after 9:00 PM IST are addressed the following morning.

Online-only support

Junglee Rummy operates as a fully digital platform. There is no physical office, no walk-in support centre, and no postal address, do not travel anywhere to seek assistance. All help is provided online, 24 hours a day, via in-app chat and email.

To reach support through the app:

  1. Open the Junglee Rummy app on your Android or iOS device.
  2. Tap Help or the chat icon in the app menu.
  3. Select your issue type: account, gameplay, or payment.
  4. Chat instantly with our automated assistant, or request a live agent between 9:00 AM and 9:00 PM IST.

This digital-first model ensures players across India, from Delhi to Chennai, get fast, reliable help without visiting any location.